{"id":13785,"date":"2024-03-14T11:42:50","date_gmt":"2024-03-14T11:42:50","guid":{"rendered":"https:\/\/ic-marketing.rs\/?post_type=jobs&#038;p=13785"},"modified":"2024-03-15T10:24:19","modified_gmt":"2024-03-15T10:24:19","slug":"junior-operations-manager-belgrade","status":"publish","type":"jobs","link":"https:\/\/ic-marketing.rs\/de\/jobs\/junior-operations-manager-belgrade\/","title":{"rendered":"Junior Operations Manager Belgrade"},"content":{"rendered":"<h5><\/h5>\n<h5><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6445 aligncenter\" src=\"https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589.jpg\" alt=\"\" width=\"996\" height=\"541\" srcset=\"https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589.jpg 2096w, https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589-300x163.jpg 300w, https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589-1024x556.jpg 1024w, https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589-150x81.jpg 150w, https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589-768x417.jpg 768w, https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589-1536x834.jpg 1536w, https:\/\/ic-marketing.rs\/wp-content\/uploads\/2023\/02\/IMG_7507-e1708341198589-2048x1112.jpg 2048w\" sizes=\"auto, (max-width: 996px) 100vw, 996px\" \/><\/h5>\n<p>&nbsp;<\/p>\n<h6 style=\"text-align: center;\">We are looking for a dedicated <span style=\"color: #d2148e;\"><strong>Call Center<\/strong> <strong>Operations Manager<\/strong><\/span><\/h6>\n<h6 style=\"text-align: center;\">We are on the lookout for someone with management experience in the Call Center industry and a hunger for career growth. As our Call Center Operations Manager, <strong>you will be leading a team of at least 2 Team Managers and 30 agents.<\/strong><\/h6>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><strong>Your profile:<\/strong><\/p>\n<ul>\n<li>Previous <strong>experience as a Team Manager<\/strong> in the <span style=\"color: #d2148e;\"><strong>Call Center <\/strong><\/span>world, handling inbound or outbound projects and leading a team of <strong>15 or more agents<\/strong><\/li>\n<li>You&#8217;re a <span style=\"color: #d2148e;\"><strong>hands-on<\/strong><\/span> person with a strong drive for <strong>career growth<\/strong><\/li>\n<li>You&#8217;re <strong>fluent in English<\/strong> and if you speak <span style=\"color: #d2148e;\"><strong>German<\/strong><\/span>, that&#8217;s a bonus!<\/li>\n<li>High <span style=\"color: #d2148e;\"><strong>social<\/strong> <\/span>and <span style=\"color: #d2148e;\"><strong><span style=\"color: #d2148e;\">communication <\/span>skills<\/strong><\/span><\/li>\n<li>You&#8217;ve got a <strong>background in economics<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Area of responsibility:<\/strong><\/p>\n<ul>\n<li><strong><span style=\"color: #d2148e;\">Leading <\/span><\/strong><span style=\"color: #000000;\">a team of <\/span><strong>Team Managers and agents<\/strong> within the dedicated project<\/li>\n<li><strong>Collaborating<\/strong> closely with <span style=\"color: #d2148e;\"><strong>Senior Management<\/strong><\/span> to achieve financial goals<\/li>\n<li>Making sure <span style=\"color: #d2148e;\"><strong>client needs<\/strong><\/span> are met with internal resources<\/li>\n<li>Working together with HR in <strong>acquiring needed personnel<\/strong><\/li>\n<li><strong>Budget responsibility<\/strong>, financial forecasting, and reporting<\/li>\n<li><strong>Quality Management<\/strong><\/li>\n<li><span style=\"color: #d2148e;\"><strong>Coordinating training<\/strong><\/span> and <span style=\"color: #d2148e;\"><strong>coaching<\/strong> <\/span>activities<\/li>\n<li>Achieving <strong>SLA<\/strong> and <strong>KPI targets<\/strong><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong>Our offer:<\/strong><\/p>\n<ul>\n<li>We offer an <span style=\"color: #d2148e;\"><strong>attractive package<\/strong><\/span> with <strong>financial<\/strong> and <strong>non-financial<\/strong> <strong>benefits<\/strong>.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><em>Chase the opportunity to continuously learn with us and create your path for further development by clicking on <span style=\"color: #d2148e;\"><strong>APPLY NOW!<\/strong><\/span><\/em><\/h5>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; We are looking for a dedicated Call Center Operations Manager We are on the lookout for someone with management experience in the Call Center industry and a hunger for career growth. As our Call Center Operations Manager, you will be leading a team of at least 2 Team Managers and 30 agents. &nbsp; Your [&hellip;]<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","format":"standard","class_list":["post-13785","jobs","type-jobs","status-publish","format-standard","hentry","jobs_location-belgrade"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Junior Operations Manager Belgrade - ICM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ic-marketing.rs\/de\/jobs\/junior-operations-manager-belgrade\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junior Operations Manager Belgrade - ICM\" \/>\n<meta property=\"og:description\" content=\"&nbsp; We are looking for a dedicated Call Center Operations Manager We are on the lookout for someone with management experience in the Call Center industry and a hunger for career growth. 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