Role of BPO in digital transformation

In today’s fast-paced business environment, digital transformation has become a key priority for organizations seeking to remain competitive and relevant. Digital transformation refers to the process of using digital technologies to fundamentally change how businesses operate, engage with customers, and deliver value. With digital transformation on the rise, the role of Business Process Outsourcing (BPO) […]

BPO vs. insourcing

As a business development manager within a Business Process Outsourcing (BPO) company, one of the most important tasks is to provide authoritative and informative content to potential clients. In this blog post, we will be exploring the topic of BPO versus insourcing, outlining the benefits and drawbacks of each to help clients make an informed […]

The Importance of Soft Skills: Why Emotional Intelligence and Communication are Key to Success in BPO

When it comes to business process outsourcing (BPO), technical skills and knowledge are certainly important, but they are not the only factors that contribute to success. In fact, the ability to communicate effectively, empathize with others, and manage emotions is just as crucial. These skills fall under the umbrella of “soft skills” and are often […]

Revenue growth through partnership with external providers

Growing your business and increasing your revenue is a constant challenge, especially in today’s rapidly changing and competitive business landscape. In order to stay ahead of the curve, it’s important to constantly find new and innovative ways to improve your operations, streamline your processes, and increase your revenue. One strategy that has become increasingly popular […]

First impression VS Final destination for BPO businesses

A well-designed landing page is a crucial component of any successful online marketing strategy, and it is especially important for companies that offer Business Process Outsourcing (BPO) services. In a crowded marketplace, a landing page provides a company with an opportunity to differentiate itself from its competitors, establish its brand, and build trust and credibility with […]

Managing and Motivating a Remote Team in an Outsourcing Context

As an outsourcing business, you are likely to be managing a remote team that is spread across different locations and time zones. While the benefits of remote work, such as increased flexibility and cost savings, are well-documented, managing and motivating a remote team can be a challenge. In this post, we’ll discuss some best practices […]

Future of Call Centers: Technology Trends in 2023

By leveraging call centers with the latest technology, all kinds of ventures can gain tremendous growth. With the changing time, call centers are also changing. So, let’s talk about the changes and future trends in call centers. Call centers have already begun adopting the latest technologies. Here are some glimpses of these new technologies to […]

MTEL Austria: Potez kojim je osvojen Balkan

MTEL Austria je relativno kratko vreme na tržištu ove zemlje, kompanija je registrovana u Austriji 2014, a počela da radi 1.1.2016, ali je u tom periodu izborila svoje mesto. To je, između ostalog, zbog toga što je MTEL Austria, kao članica Telekom Srbija grupe, i nastala iz želje da omogući vrhunska komunikaciona rešenja onima koji […]

Top 10 values employers look for

There are certain important values that employers consider to be shown and essential for employees to have in order to maintain an efficient, productive workplace. Consciously or subconsciously these are the principles that employers look for when hiring and therefore these are characteristics that you should attempt to emulate and show in an interview. Developing […]