We are looking for a dedicated Call Center Operations Manager
We are on the lookout for someone with management experience in the Call Center industry and a hunger for career growth. As our Call Center Operations Manager, you will be leading a team of at least 2 Team Managers and 30 agents.


Your profile:

  • Previous experience as a Team Manager in the Call Center world, handling inbound or outbound projects and leading a team of 15 or more agents
  • You’re a hands-on person with a strong drive for career growth
  • You’re fluent in English and if you speak German, that’s a bonus!
  • High social and communication skills
  • You’ve got a background in economics


Area of responsibility:

  • Leading a team of Team Managers and agents within the dedicated project
  • Collaborating closely with Senior Management to achieve financial goals
  • Making sure client needs are met with internal resources
  • Working together with HR in acquiring needed personnel
  • Budget responsibility, financial forecasting, and reporting
  • Quality Management
  • Coordinating training and coaching activities
  • Achieving SLA and KPI targets


Our offer:

  • We offer an attractive package with financial and non-financial benefits.



Chase the opportunity to continuously learn with us and create your path for further development by clicking on APPLY NOW!


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