Most employers attach great importance to the fact that employees work well with one another and get along not only professionally, but also personally. Teamwork is more than just being good at sharing projects and sitting in meetings, as it has many different forms and shows that a team can be more than the number […]
Tag: work
From customer perception to customer satisfaction
Perception encompasses the phases of information processing: contact, attention and understanding. The perception process goes beyond the mere intake of information, the recorded data are decoded and combined with other information to form a complex inner image. Perception is a subjective, selective and active process. It is different with marketing, not the objective, but the […]
Call-center predictions
Growing customers’ expectations are forcing the world of online support to change its approach. Many surveys were used to determine if one company’s services were easily understandable, helpful and how plausible it is for customers to use them again. Since technology is advancing every day, the need for face-to-face interaction is decreasing, while remote working […]
Workplace Psychology
Employee productivity depends on the stress level and work atmosphere. It’s crucial to establish a healthy environment and take care of the well-being of every worker, so they feel safe, valued and equipped to do their job in an effective manner. Psychology should be implemented in recruitment, training, performance, salaries, motivation and everyday interactions. We […]